Send Voicemail Message to an Email Address
Posted by Melinda Barnsley, Last modified by Melinda Barnsley on 23 March 2020 02:17 PM

Log into Web Access. Click here for instructions on how to log into Web Access.

Once in Web Access, you will see five sections with blocks under each title. Complete the steps below to send your voicemail message to your email.

First, add your address. Under the Location title, perform the following steps: 

  • Click on Addresses block.
  • Click on Email tab.
  • Click on Add button.
  • A window will pop-up, perform the following steps (see Photo A):
    • Enter a Description (optional)
    • Enter your email address in the blank box under description.
    • Click on Set as Default.
    • Click Save.

(Photo A)

Second, set up Message Forwarding. Under the Messaging title, perform the following steps: 

  • Click on Message Forwarding block.
  • Click on Add new forwarding address.
  • Check radio button for "send to specified destination"
  • Click in box under the "send to specified destination".
  • Choose your email address from a drop-down message. If you do not get the drop-down, just enter your email address.
  • Set Forward Type to Relay.
  • Set Message Type by checking Voice (you may also want to check Email and Fax, although not used much at this time). If you check Missed Calls, you will get an email for                                                every missed call, whether a message was left or not.
  • Set Voice Format: MPEG-1 Audio Layer3 (MP3).
  • Check include attachment(s).
  • Click on Save and Close button at top of window.

A copy of the voice message will continue to be on server until you delete it, or the retention time expires. If you do not want a copy to remain on the server, Under Messaging title, perform the following steps:

  • Click on Message Forwarding block.
  • Click on Options button at top middle of pop-up window (see Photo B).
  • Check Delete After Forward box.
  • Click the OK button.

(Photo B)

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