How to re-add a Xerox Multi-Function (MFD) printer to a Windows PC
Posted by William Philbrook, Last modified by Jessica Brusa on 05 April 2018 10:18 AM

We've recently seen a rise in calls about Windows computers not properly printing to Multifunction Devices (MFD). 

This issue is often caused by the print driver being too new, outdated, or corrupted. To resolve this issue, we'll need to remove the printer, remove the print driver, and reinstall the proper driver and printer. 

Step 1: Open Devices and Printers to see all available printers connected to the user's PC. Right-click the printer experiencing issues and select "Remove Device." NOTE: If the user has multiple MFDs connected to their PC, we will need to remove all that match the model of the printer experiencing issues. You can locate a MFDs model by searching it's name in printers/printers. 

Step 2: Open the start menu and search for "Print Management." Open that service and click on the folder labeled "All Drivers." Locate the model of the MFD experiencing issues, right-click, and delete that driver.

Step 3: Open the start menu and search for "Services.msc." Open the service and locate "Print Spooler." Right-click the Print Spooler item and select Restart. 

Step 4: Open the start menu and type \\printers to open the list of network printers. Locate the printer previously experiencing issues and map it to the computer. Send a test page to confirm that the fix work. NOTE: The test page should request the user's accounting ID.


(0 vote(s))
Not helpful