Email Headers for Troubleshooting Purposes
Posted by , Last modified by Melinda Barnsley on 01 February 2019 04:44 PM

For troubleshooting purposes as well as reporting spam emails, it is required that we obtain a complete email message including the associated email headers. E-mail headers contain technical details, including the path the message took from the sender to the recipients, IP addresses, dates, and spam flagging information.

Simply forwarding the message to the Help Desk or Abuse, will not provide the important information we need to troubleshoot your request.  Please follow the instructions below to gather the necessary information we need to respond to your request for help.

Office 365 - Outlook Web App

  1. Click Mail on the O365Apps channel or View myMail  from the "Welcome" screen in myPlymouth.
  2. Click New which will list Email message as an option. 
  3. Click Email message. This will open a message as its own window within your browser.
  4. Next, organize your browser windows so that you can view both your mail folder listing and this message window.
  5. Drag the email, from your mail folder list, that you want to include in the message you are composing. It will be included as an attachment.
  6. If reporting spam, send the email to abuse@plymouth.edu.
  7. Enter any other relative information and click Send button.

Note: The recipient(s) will receive this message which will include the message you dragged into it as an attachment.

Outlook

  1. Click the Home tab, then click More in the Respond section.
  2. Click Forward as Attachment. Selecting multiple messages will automatically attach them to a new message.
  3. If reporting spam, send the email to abuse@plymouth.edu
  4. Enter any other relative information and click Send button.

Mac Mail

  1. Open the email you want to send.
  2. Click View in tool bar.
  3. Click Message. It will open with a few options
  4. Click All headers.
  5. All the headers will display within the email. Copy the headers using Command A (which selects all).
  6. Click the forward button 
  7. Paste headers.
  8. If reporting spam, send the email to abuse@plymouth.edu
  9. Enter any other relative information and click Send button.
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