Campus Telephone Guide
Posted by , Last modified by Melinda Barnsley on 13 October 2017 01:32 PM

Dialing Instructions

Switchboard

  • From on-campus, dial 0 or 5-5000
  • From off-campus, dial (603) 535-5000

Voice-Activated Directory

  • From on-campus, dial 5-3333
  • From off-campus, dial (603) 535-3333

 

On-Campus

Dial the 5 digit extension

Local, off campus

Dial 9 + 7 digit number

Long distance within NH

Dial 9 + 7 digit number *

Long distance outside of NH

Dial 9 + 1 + area code + 7 digit number *

International

Dial 9 + 011 + country code + city code + local number *

Toll-free numbers

Dial 9 + 1 + 8xx + 7 digit number

* Three burst tone, followed by a dial tone indicates a PBN is necessary (see below)

PBN (Personal Billing Number)

A personal billing number (PBN) allows long-distance calls to be made from campus phones that have restricted dialing programmed. Campus telephones that require a PBN are most often in open areas, such as courtesy phones or conference room extensions. Most campus phone with restricted dialing allow -on-campus, local and toll-free dialing without a PBN.

Voice Activated Directory

The voice activated directory extends the availability of operator services and is available 24 hours a day, 7 days a week. To use the voice activated directory, dial 53333 and say the name of the person or the department you are trying to reach.

Phone Features

Send All Calls

This feature will immediately direct all calls to your established coverage coverage path or to voicemail. Your phone will not ring.

  • To activate, dial *9, then the 5-digit extension to send all calls to. There will be a three-burst confirmation tone.
  • To deactivate, dial #9. There will be a three-burst confirmation tone.

Call Forwarding

Call forwarding overrides call coverage and send all calls. Call forwarding can be used to forward calls to an on-campus extension. Call forwarding will return to your voicemail if the call is not answered by the covering extension.

  • To activate, dial *2, then the 5-digit extension to call-forward to. There will be a three burst confirmation tone
  • To deactivate, dial #2. There will be a three-burst confirmation tone

Transferring a Call

  • Multi-line phones and single lines phones with a transfer button: Press the transfer button, listen for a dial tone, then dial the extension to transfer to. To complete the transfer, press the transfer button again (cold transfer), or announce the call when answered, then press the transfer button again (warm transfer).
  • Sing line phones without a transfer button: Depress switch hook, listen for a dial tone, then dial the extension to transfer to. To complete the transfer either hand up (cold transfer), or announce the call when answered, then press the transfer button again (warm transfer).

Conference Calls

  • Multi-line phones: To begin a conference call, once the first connection is established, press the conference button, listen for a dial tone, then dial the next number to conference in. Once answered, press the conference button again to merge the calls. Repeat to add others to the call. Up to five may be on the conference call, i.e. your telephone and five others.
  • Single line telephones are capable of three-way conferencing, i.e. your telephone and two others. Similar to transferring a call from a single line telephone, once the initial call is established, depress the switch (flash) hook, listen for a dial tone, dial the second number to conference in. Once answered, depress the switch (flash) hook again to merge the calls.

Call Pick Up Group (*7)

A call pick up group is a group of extensions that are allowed to "pick up" incoming calls to any other extensions in the group by dialing *7

Checking Voicemail

To check the voicemail on your campus phone:

  • Dial 5-2700 (535-2700 from off campus)
  • Press # 
  • Enter your mailbox (extension) number 5-xxxx
  • Enter your password, followed by # 
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