Knowledgebase:
Turn off Clutter
Posted by Steven Cramton, Last modified by Steven Cramton on 20 June 2016 06:22 PM

What is Clutter?

Clutter moves your low priority messages out of your Inbox so you can easily scan for important messages. Clutter analyzes your email habits, and based on your past behavior, it determines the messages that you’re most likely to ignore. It then moves those messages to a folder called Clutter, where you can review them later.

How to turn off Clutter...

1. Sign in to Outlook on the web. For help, see How to Access Office 365 Mail.

 

2. In the upper-left corner of the page, choose "App launcher"  then select "Mail".

3. On the navigation bar, go to Settings Settings: update your profile, install software and connect it to the cloud > Mail > Mail from the left sidebar > Clutter 

4. Unselect "Separate items identified as clutter" > Save Save.

Or, if your page looks like the one below, choose "Don't separate items identified as Clutter".

Clutter options

Note: The Clutter folder remains in Outlook even after you turn off the feature.

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