Knowledgebase: Software: Other
Restore Java to Previous Version (8u121)
Posted by David Strong, Last modified by David Strong on 21 June 2017 08:49 AM

The most recent Java update (8u131) has made Banner and other Java based web programs inaccessible. In order to get Banner access back you will need to uninstall Java Update 131 and install the previous version (8u121). To uninstall Update 131 follow these instructions for each operating system:

On Windows:

1. Click the Start Button (For Windows 10 click the Search bar next to the Start button)

2. Search for  Add or Remove Programs

3. In the window that pops up find "Java Update 131", select it and then click Uninstall

4. Restart your computer.

On Mac.

1.Click on the Finder icon located in your dock

2.Click on Applications tab on the sidebar.

3.In the Search box enter, JavaAppletPlugin.plugin,

4.Right click on JavaAppletPlugin.plugin and select Move to Trash.

5. Empty your trash can by right-clicking on it and selecting Empty Trash.

After uninstalling download and run the correct installer for your OS. Once it has finished installing Java will start working and you should be able to access Banner correctly.

Windows installer:

Java 8u121 32-Bit Windows Installer

Mac OS X installer:

Java 8u121 Mac OS X Installer

If you still encounter issues with accessing Banner after performing these steps, please reach out to the ITS Help Desk at 603-535-2929 or email them at helpdesk@plymouth.edu for further assistance. 

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