Eduroam access FAQ
Posted by Joann Guilmett on 26 March 2020 11:09 AM

Plymouth State University ITS, along with our sister institutions at UNH, Keene State and Granite State are pleased to announce the introduction of eduroam. eduroam is an Internet2 global service for wireless network access, which was developed for the international research and education community. It allows students, researchers, faculty, and staff to securely and seamlessly obtain wireless access at all participating institutions worldwide

Members of Plymouth State University can use their MyPlymouth email address and password to access the eduroam network while visiting other participating institutions anywhere around the world. Likewise, visiting members of other institutions that subscribe to eduroam may use their home institution’s logon credentials to access the eduroam service when visiting PSU.

 

ELIGIBILITY

Plymouth State University's Students, Faculty, and Staff &  members of Participating Academic Institutions

 

HOW TO GET THIS SERVICE

To connect to eduroam, individuals simply open the WiFi settings on their laptop or mobile device and select the eduroam network. Once connected, you are remotely authenticated and authorized to access eduroam, and your traffic is encrypted between the device and the wireless network. You may need to enter your logon credentials the first time you use the service. 

STEPS FOR VISITORS ON THE PSU CAMPUS:

  1. Open your device’s wireless settings page and connect to eduroam
  2. If prompted, type your institution’s email address and passwordin the fields provided (e.g. jd1234@yourschool.edu).
  3. Follow on screen prompts to connect to eduroam

STEPS FOR MEMBERS OF PSU AT OTHER ACADEMIC INSTITUTIONS:

  1. Open your device’s wireless settings page and connect to eduroam
  2. If prompted, type your full MyPlymouth Email Address (e.g. jd1234@plymouth.edu) and Password in the fields provided
  3. Follow on screen prompts to connect to eduroam

Please note:

  • Logging into eduroam requires that you use your institutional email address, not your personal email address.
  • Some campuses may require that you download a small app before you can connect to the eduroam network at that location.
  • People visiting PSU can only use this service if their home institution is a member of the eduroam service.  Otherwise, they should follow the proper procedure to gain access to the PSU Secure-guest wireless network.
  • Connectivity restrictions are controlled by the eduroam service provider and cannot be changed by Plymouth State University. In addition, WiFi usage restrictions may be imposed by the local institution and we have no influence on these.

 

LEARN MORE

  • For more information about the eduroam internet access service, please visit the eduroam
  • Please visit a list of participating US institutions

 

SUPPORT

Visitors to Plymouth State University who experience any problems connecting to eduroam at PSU should contact their home institution's help desk for assistance.

Plymouth State University's Students, Faculty, and Staff experiencing problems connecting to eduroam while visiting a participating institution should contact the ITS Help Desk as shown below for assistance.

-----------------------------------------------

the Help Desk

Information Technology Services

Phone: (603) 535-2929

Email: helpdesk@plymouth.edu

Chat on-line:  Chat with ITS

Search our How-to Documentation at:  http://go.plymouth.edu/support

Visit in person at the main Information Desk in Lamson Library

Submit  a Support Ticket  or check the Status of an Existing Request  (requires authentication with your myPlymouth username and password)

 

 

 

(0 vote(s))
Helpful
Not helpful

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments: