PSU Campus Voicemail System
Posted by Melinda Barnsley, Last modified by Mitchell Morin on 10 September 2019 02:29 PM

When you first log into setup your voice mail make sure you complete all the prompts otherwise you will need to start over on the next login. 

Setup your Voicemail

  1. Call your voicemail by dialing either 52700 or (603)535-2700.  If calling from off campus – you will prompted to enter your extension number
  2. Enter the temporary password:  13579 followed by the # sign.  If you would like to login to a different mailbox, press *   
  3. Create a new password using 5 digits. Press # to continue

To Retrieve Messages That Others Have Left for You

  1. Once you are logged into your PSU Voicemail
  2. Press 1 to listen to your messages, then 1 again to retrieve unread messages.
  3. After listening to a message you can press 7 to delete; 9 to save; 6 to send a copy
          select nothing to keep the message marked read in your inbox.

 

To Change Your Password

  1. Once you are logged into your PSU Voicemail, press 4 (Personal Options) at the main menu.
  2. Press 9 for “Change your password”
  3. Enter your new password and press #.

 

To Forward Your Telephone to Another Telephone Number

  1. Once you log into your PSU Voicemail, Press*2.
  2. Enter the extension you want your telephone number to forward to receive your telephone calls.
  3. To cancel forwarding, press #2.

To Re-record Your Voiced-In Name

  1. Once you are logged into your PSU Voicemail, press 4 (Personal Options) at the main menu.
  2. Press 1 for “Record Greetings”
  3. Press 6 for “Change Recorded Name”
  4. Record your name and press # 

To Check Messages for a Mailbox Different from Your Own

  1. Dial (603)535-2700 or 52700
  2. Press *
  3. Enter your extension followed by your password.

Suggestions for Voice Mail Personal Greetings

Generic Greetings:

 

“Hello (Hi), you have reached (your name) with (your company and your department).  I am either on my other line or away from my desk, so please leave your name, telephone number and a detailed message after the tone and I’ll return your call as soon as possible.  Thank you.







Here is an alternative to accessing your voicemail:

Note: It may not work for everyone.

How to Get to Web Access Voicemail System


Click here or copy and paste this link https://esna.tcom.plymouth.edu/.

Once logged into the system, decide if you want to access the web portion or reset your password.

Web Access

Choose Windows or UC login

  • If Windows (login must already be associated with voicemail account):                            
    • Enter myPlymouth username and password.
  • If using UC:                             
    • Enter extension.
    • Enter the UC Application Password (alpha-numeric). Default password is Plymouth!.

 

Password Reset (email must already be associated with voicemail account)

  • Enter your PSU email address.
  • Check appropriate radio button.                             
    • Reset Voicemail Password (numerical, used from phone)                               
    • Reset UC Application Password (alpha-numerical, used from computer)
  • Type in characters seen in image.
  • Check email for link to reset the password.


 

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