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Jun
14
New Email and Calendar Systems go Live in one week!
Posted by Jo-Ann Guilmett on 14 June 2016 05:07 PM

PSU will be migrating its email and calendar systems to the Microsoft Office 365 suite of services next week.  

If you currently use the Zimbra web client for your email and calendar purposes, the links to the current Zimbra email and calendar in myPlymouth will redirect you to the new system on the morning of June 21st.   No additional changes are required for your computer.

Our Desktop Support Technicians are making the rounds this week in order to properly adjust the email settings for many of our administrative users, especially those with desktop systems.  If you receive a visit from Shawn or William this week in order to update your system to the new email settings, we ask that you use the web-based Zimbra client until the go-live on Tuesday morning.  At that time, you may return to using your Outlook or Apple mail/cal processes. 

If you DO NOT receive a visit from Shawn or William this week, and you have a PSU Laptop computer, you are asked to bring your laptop (and iPad, iPhone, or other mobile devices) to the ITS Helpdesk in Lamson according to the following appointment windows:

 Tuesday, June 21st

            9 am – noon:  Last names beginning with A - B.

            1 pm – 4 pm:  Last names beginning with C - D. 

Wednesday, June 22nd

            9 am – noon:  Last names beginning with E - H.

            1 pm – 4 pm:  Last names beginning with I - L.

Thursday, June 23rd

            9 am – noon:  Last names beginning with M.

            1 pm – 4 pm:  Last names beginning with N – R.

Friday, June 24th

            9 am – noon:  Last names beginning with S - V.

            1 pm – 4 pm:  Last names beginning with W – Z.

 

If you are going to be away from campus during the week of the migration, we ask that you use the web-based system in myPlymouth while you are traveling and that you contact the Helpdesk upon your return to work to set up a time to have one of our staff assist you. 

If you plan to be away from campus for the remainder of the summer, and are going to be in a location where you will have a strong, reliable internet connection, we may be able to assist you via a remote Team Viewer session.  Please send an email to helpdesk@plymouth.edu to schedule an appointment for an online service call.

 

Additional Details about the migration:

  • The Shares on calendars and other folders are not able to be migrated.  Documentation will be provided via email on the morning of the 21st for sharing calendars and other folders on the new system.  Please note: You do not have to share a calendar to see free-busy information; this will also be in the documentation.
  • Zimbra Filters will not be migrated. 
  • Zimbra Briefcase items will not be migrated.
  • Zimbra mail contacts will be migrated to the new system. 
  • Zimbra Distribution Lists will be migrated to the new system.
  • Zimbra folders within mail will be migrated, as will their contents. 
  • All Zimbra calendars that have a minimum of 5 appointments scheduled on them in the last year (June 2015) will automatically be migrated to the new system.  Zimbra tasks associated with these entries will also be migrated.
  • Although the old Zimbra system will no longer be able to send or receive email beginning the morning of June 21st, we will maintain read-only access to your Zimbra account for verification purposes through September. 

 

We know that that there is never a good time to interrupt your access to these important resources, and we appreciate your patience as we work to enhance our service offerings and provide you with the best service possible.  Please contact the helpdesk at 603-535-2929 or via email at helpdesk@plymouth.edu with any questions or concerns.


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