A few important Tech Tips as the school year finishes!
Posted by Jo-Ann Guilmett on 22 May 2018 08:07 AM

POP3 Email is being retired

Information Technology Services (ITS) will discontinue the support of the POP3 email protocol at the end of the spring semester. We believe we have identified and already communicated with all employees who use the POP3 protocol. However, if you use POP3 and did not receive an email from ITS, you will need to begin using the MAP or Exchange protocol before Monday, May 21, 2018. Please schedule a time for Desktop Support to help with the change, by contacting the Help Desk at (603)535-2929.

Phishing Education continues for PSU Employees

Semester breaks are a time when we typically see a significant increase in the amount of Phishing and other Scam messages.  Phishers / Scammers take advantage of the busy travel time of year in the hope of conning people out of their usernames, passwords, money and other personally identifiable information. 

It is very important in this environment that we all maintain an increased awareness of phishing, and a skepticism of messages asking for personal information.  As an employee of the University, you are responsible for protecting your Username and Password and by extension protecting any FERPA protected student information you may have access to in various PSU system including MyPlymouth.

As we announced last fall, the University System of New Hampshire has licensed a phishing awareness-training program for all faculty and staff.  The IT departments across the University System will continue utilizing this training program, throughout the summer and into the fall.  As part of this initiative, you will receive phishing emails that mimic the phishing emails that target our organization.

The purpose of these emails is to give you hands-on experience in what a phishing email looks like.  If you fall prey to one of the simulated phishing attacks, you will instantly see that it was just a training exercise, along with some educational material about how to improve at identifying phishing. If you have any questions or comments about the phishing awareness-training program, please contact the Help Desk.

Before you leave for the summer, check the status on your PSU Password

Is your myPlymouth password due to expire this summer?  (You can check by hovering your mouse over the Change Password link in myPlymouth.)  Passwords for PSU employees must be changed every 180 days and it is a good idea to make that change before leaving campus for the summer.  This will ensure proper synchronization of your password and help prevent any unexpected connectivity issues.

Be sure to let students and colleagues know you will be away

Use the built in Out-of-Office Auto Responder  in the myOffice365 to let students and other colleagues know when you will be away from your email for a period of time.  Also,  please record an away message for your voicemail.   In addition, you may find it helpful to review our IT Guide for Working while Traveling documentation, especially if you plan to travel with your PSU owned laptop this summer.

The summer building hours
 for the Lamson Library and Learning Commons (including the ITS Help Desk*) begin on Sunday, May 20th  through August 25th.

Monday – Friday:                      8 am – 5 pm
Saturday and Sunday:             1 pm – 5 pm

The fall building hours begin August 26th.  Detailed information about Library and Learning Commons hours are located on the Library website at:

 *(Requests for IT support: help desk tickets and critical issues, which occur outside the posted library building hours, will be monitored and addressed as needed)


Comments (0)
Post a new comment
Full Name: